At Pannone we look after people, it’s that human touch. So they know we’ve got a reputationas excellent family lawyers, the main legal directories all rate us in the top tier, we have been in the top tier for 15 years or so, so yes, they are going to get the legalknowledge, they are going to get the expertise but they will get looked after through thewhole process. We act for clients all around the country 5 Traditional Home Décor ideas and all around the world and we have been acting for people recently in the States, New Zealand, or across Europe and clients will contact us and say but do I near to benear you, do I need to see you.
Well most clients will come in and we will see them on day one for a first meeting but after that, all communication these days is the phone,its email, texting sometimes so you actually don’t need to spend much time face to faceso where you are based doesn’t actually make a blind bit of difference, we can look afteryou wherever you are. A law for divorce is relatively straightforward, I think the real important element is looking after a client is understanding their issues, Here’s the companion video to the Ducati S2R 800 oil change. This is a 2006. So I’m in the… understanding how they need looking after and is getting them through the process forA to Z. I mean we inherit a lot of clients from other firms of solicitors and what wetend to find is that clients complain saying I didn’t know what was going on, I didn’tknow where I was with my divorce so the important thing for us is telling everybody every step of the way where they are with their divorce and explaining it to them in English. Somepeople just want some clear legal advice, they don’t necessarily want any hand holdingthey just want to be given the answer and a clear direction and then they will get onwith a lot of the process themselves.
Other people need a lot of emotional support, otherpeople think they need support but really they just need a push in the right directionso in a way its horses for courses. We have to be for different clients what they wantus to be and we have to be able to adapt. Managing client’s expectations is a big issueand I think it is about two things, there is managing them with costs and there managingthem on the outcome. In terms of costs you have just got to be honest up front. Peoplemight not like it but I always think if I got a builder in and they didn’t give me arealistic figure on day one, I am not going to be happy with the final result and thesame thing works so if people are upfront and they know you are being clear about itthere is not going to be any nasty surprises and the same thing is giving people clearadvice at the beginning about the outcome of their divorce. They know realisticallywhat’s going to happen. There is going to be no big surprise for them at the end ofthe process so that is the whole idea that you finish the first meeting with us, we writeto you, we give you advice and you are going to be clear on where you are going to be goingfor the next or 12 months.